We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 22:27 UTC
Update
We are continuing to experience degradation from the ongoing major outage affecting Amazon Web Services (AWS) in the US-East-1 region.
We are closely monitoring the situation and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of high latency and increased error rates until services are fully restored.
Posted Oct 20, 2025 - 17:23 UTC
Update
All upstream providers are reporting recovery and beginning to work through their backlogs. We are continuing to monitor the situation.
Posted Oct 20, 2025 - 10:59 UTC
Update
We are seeing significant improvements in stability from our upstream providers and are beginning to retry impacted submission processing jobs.
Posted Oct 20, 2025 - 10:14 UTC
Monitoring
We are continuing to monitor this issue.
Posted Oct 20, 2025 - 09:30 UTC
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 08:35 UTC
Investigating
Our support chat provider is experiencing an outage and our in app support chat is unavailable.
We are also experiencing degraded performance of some services as a result of the same upstream cloud provider. Our team is closely monitoring the situation.
Degraded services include PDF generation, integrations, billing and calculations on forms.
Email support is still available via support@paperform.co but response times may be longer than usual.
Posted Oct 20, 2025 - 08:27 UTC
This incident affected: Paperform Dashboard, Forms, and Submission Processing (Emails, Webhooks, Integrations).