Resolved -
This incident has been resolved.
Oct 9, 07:56 UTC
Monitoring -
We have finished processing the backlog of delayed emails and all emails are now sending as expected. Our engineering team continues to monitor email delivery closely.
Oct 9, 06:49 UTC
Update -
We are now sending via our fallback email provider and working on processing the backlog of delayed emails.
Oct 9, 05:49 UTC
Update -
We are working on switching over to a fallback email provider.
Oct 9, 05:09 UTC
Update -
We are waiting on our email service provider to resolve the sending issue.
Oct 9, 03:04 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 9, 00:53 UTC
Investigating -
We are aware of an issue impacting emails sent from Paperform. This issue is preventing email delivery for both account emails and submission emails. We are working with our email service provider on a solution.
Oct 9, 00:29 UTC